> ## Documentation Index
> Fetch the complete documentation index at: https://api-docs.quivo.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Get customer inquiry
> Get single customer inquiry by its ID.
## OpenAPI
````yaml /openapi.json get /customerInquiries/{customerInquiryId}
openapi: 3.0.1
info:
title: Connector
version: 80f7edc, 2026-01-23T12:01:00Z
description: Enhanced Quivo API documentation with additional descriptions and examples
contact:
name: Quivo Support
email: support@quivo.co
url: https://quivo.co
license:
name: Proprietary
url: https://quivo.co/terms
termsOfService: https://quivo.co/terms
servers:
- url: https://api.quivo.co/
description: Production API server for Quivo Connector
security: []
tags:
- name: addresses
description: Manage stored addresses in the seller's address book
- name: apiKeyRequests
description: Request and manage API keys
- name: articles
description: Create and manage product articles
- name: audits
description: Access audit logs and history
- name: bundles
description: Manage product bundles
- name: carriers
description: Get carrier information
- name: contacts
description: Manage contact information
- name: countries
description: Get country information
- name: currencies
description: Get currency information
- name: customerInquiries
description: Manage customer inquiries
- name: dashboards
description: Access dashboard data
- name: files
description: Manage file uploads and downloads
- name: fulfillmentPlans
description: Manage fulfillment plans
- name: inbounds
description: Manage inbound shipments
- name: items
description: Monitor and manage inventory items
- name: languages
description: Get language information
- name: notifications
description: Manage notifications
- name: orders
description: Create and manage fulfillment orders
- name: ping
description: Health check endpoint
- name: returnApp
description: Manage return applications
- name: returnLinks
description: Manage return links
- name: returns
description: Manage returns
- name: sellers
description: Get seller information
- name: shipments
description: Book and manage shipments
- name: shippingServiceGroups
description: Get shipping service groups
- name: shopOrders
description: Manage shop orders
- name: shops
description: Manage shops
- name: status
description: Get system status
- name: storedAddresses
description: Manage stored addresses
- name: subscriptionPackages
description: Manage subscription packages
- name: subscriptions
description: Manage webhook subscriptions
- name: track
description: Track shipments
- name: transports
description: Manage transport services
- name: users
description: Manage users
- name: warehouses
description: Get warehouse information
paths:
/customerInquiries/{customerInquiryId}:
get:
tags:
- customerInquiries
summary: Get customer inquiry
description: Get single customer inquiry by its ID.
operationId: getCustomerInquiry
parameters:
- name: customerInquiryId
in: path
required: true
schema:
type: integer
format: int64
description: The unique identifier for a customer inquiry or support ticket.
responses:
'200':
description: >-
Returns the customer inquiry details including messages and current
status.
content:
application/json:
schema:
$ref: '#/components/schemas/CustomerInquiryGet'
'400':
description: >-
Bad request - the request payload is invalid, missing required
fields, or contains invalid data.
'401':
description: >-
Unauthorized - authentication credentials are missing, invalid, or
expired.
'404':
description: >-
Not found - the requested resource does not exist or is not
accessible.
'500':
description: Internal server error - an unexpected error occurred on the server.
components:
schemas:
CustomerInquiryGet:
required:
- sellerId
- subject
- warehouseId
type: object
properties:
topic:
type: string
description: The topic of the Customer Inquiry.
enum:
- ONBOARDING
- FULFILMENT
- SERVICE
- ACCOUNTING
- TECH_IT
- MISCELLANEOUS_OTHER
- REPORTS
category:
type: string
description: The category of the Customer Inquiry.
enum:
- INBOUND
- PICKING_AND_PACKING
- SHIPMENT_AND_OUTBOUND
- ARTICLES_ITEMS_IN_ORDER
- DAMAGES
- RETURNS
- STOCK_DISCREPANCIES
- CARRIER_PICKUPS
- TRACKING_NUMBERS
- MISCELLANEOUS_OTHER_FULFILLMENT
- CARRIERS
- INVESTIGATIONS
- ACCOUNT_DETAILS_CHANGES
- MAPPING_BUNDLES_FULFILMENT_PLANS
- MISCELLANEOUS_OTHER_SERVICE
- KEY_ACCOUNTS
- NEW_SHOP
- INVOICE_ENQUIRIES
- REFUNDS_CREDIT_NOTES
- SERVICE_REPORT_ENQUIRIES
- SURCHARGES
- INSURANCE_CUSTOMS
- DUNNING
- CARRIER_RELATED_CHARGES
- CUSTOMS
- ONBOARDING_FEE
- DOUBLE_CHARGES_TRANSFERS
- PAYMENT_METHODS
- SEPA
- PAYMENT_CONFIRMATIONS
- SPECIAL_REQUESTS
- MISCELLANEOUS_OTHER_ACCOUNTING
- SYSTEM_ERRORS
- SHOP_INTEGRATION
- ADDING_USERS
- CHANGES_IN_CONNECTOR_ACCOUNT
- API_KEY_ROTATION
- MISCELLANEOUS_OTHER_TECH_IT
- SALES_ENQUIRY
- TRANSPORT_ENQUIRY
- ACCOUNT_DETAILS_CHANGE
- MAPPING_BUNDLE_FULFILMENT_PLAN
- CONTACTED_SALES_INSTEAD_OF_SERVICE
- KEY_ACCOUNT
- MISCELLANEOUS_OTHER
- ONBOARDING_SELF_SIGNUP
- OTHER_ONBOARDING_ISSUES
- ARTICLE_WEIGHT_REPORT
- CARTONAGE_REPORT
- RETURNS_REPORT
- BUNDLE_REPORT
subCategory:
type: string
description: The sub category of the Customer Inquiry.
enum:
- FULFILMENT_WAREHOUSE
- INSURANCE
- CUSTOMS
- LOST_ITEMS
- DAMAGES
- CARRIER_DISPUTES
- MISCELLANEOUS_OTHER
- SHIPPING_PRICES
- OTHER_CHARGES
subject:
type: string
description: The subject of the Customer Inquiry.
sellerId:
type: integer
description: The seller which initiated Customer Inquiry.
format: int64
warehouseId:
type: integer
description: The warehouse associated to the Customer Inquiry.
format: int64
parentInquiryId:
type: integer
description: >-
The Customer Inquiry on which this Customer Inquiry is based.
This field is optional.
format: int64
metaInfo:
type: object
additionalProperties:
type: string
description: >-
Additional information for the Customer Inquiry.
This field is
optional.
messages:
type: array
items:
$ref: '#/components/schemas/CustomerInquiryMessageGet'
description: Message content
id:
type: integer
format: int64
description: The unique identifier for the id
created:
type: string
format: date-time
description: Timestamp when the item was created
status:
type: string
enum:
- WITH_YOU
- WITH_LOGSTA
- RESOLVED
description: The current status of the item
caseNumber:
type: string
description: Number value
resolvedAt:
type: string
format: date-time
description: The resolved at timestamp
currentRating:
type: number
format: float
description: The current rating numeric value
resolvedBy:
type: string
enum:
- LOGSTA
- CLIENT
description: 'The resolved by. Possible values: LOGSTA, CLIENT'
description: >-
Complete customer inquiry or support ticket information. Contains
inquiry details, messages, attachments, ratings, and status.
CustomerInquiryMessageGet:
type: object
properties:
category:
type: string
enum:
- RATING_MESSAGE
- INITIAL_MESSAGE
- REOPEN_MESSAGE
- LOGSTA_MESSAGE
- CUSTOMER_MESSAGE
- EXTERNAL_MESSAGE
- LOGSTA_RESOLVE_MESSAGE
- CUSTOMER_RESOLVE_MESSAGE
- LOGSTA_REMINDER_MESSAGE
- LAST_MESSAGE
description: >-
The category. Possible values: RATING_MESSAGE, INITIAL_MESSAGE,
REOPEN_MESSAGE, LOGSTA_MESSAGE, CUSTOMER_MESSAGE (and 5 more)
created:
type: string
format: date-time
description: Timestamp when the item was created
postedAt:
type: string
format: date-time
description: The posted at timestamp
userEmail:
type: string
description: Email address
username:
type: string
description: The name of the user
fullName:
type: string
description: The name of the full
metaInfo:
type: object
additionalProperties:
type: string
description: Object containing meta info data
attachments:
type: array
items:
$ref: '#/components/schemas/AttachmentGet'
description: Array of attachment items
message:
type: string
description: Message content
description: Response object containing customerinquirymessage details
AttachmentGet:
type: object
properties:
uuid:
type: string
description: The uuid value
url:
$ref: '#/components/schemas/Link'
filename:
type: string
description: The name of the file
description: Response object containing attachment details
Link:
type: object
properties:
link:
type: string
description: Link or URL reference
description: URL link reference. Contains link URL and optional metadata.
````