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GET
/
customerInquiries
/
{customerInquiryId}
Get customer inquiry
curl --request GET \
  --url https://api.quivo.co/customerInquiries/{customerInquiryId}
{
  "subject": "<string>",
  "sellerId": 123,
  "warehouseId": 123,
  "topic": "ONBOARDING",
  "category": "INBOUND",
  "subCategory": "FULFILMENT_WAREHOUSE",
  "parentInquiryId": 123,
  "metaInfo": {},
  "messages": [
    {
      "category": "RATING_MESSAGE",
      "created": "2023-11-07T05:31:56Z",
      "postedAt": "2023-11-07T05:31:56Z",
      "userEmail": "<string>",
      "username": "<string>",
      "fullName": "<string>",
      "metaInfo": {},
      "attachments": [
        {
          "uuid": "<string>",
          "url": {
            "link": "<string>"
          },
          "filename": "<string>"
        }
      ],
      "message": "<string>"
    }
  ],
  "id": 123,
  "created": "2023-11-07T05:31:56Z",
  "status": "WITH_YOU",
  "caseNumber": "<string>",
  "resolvedAt": "2023-11-07T05:31:56Z",
  "currentRating": 123,
  "resolvedBy": "LOGSTA"
}

Path Parameters

​
customerInquiryId
integer<int64>
required

The unique identifier for a customer inquiry or support ticket.

Response

Returns the customer inquiry details including messages and current status.

Complete customer inquiry or support ticket information. Contains inquiry details, messages, attachments, ratings, and status.

​
subject
string
required

The subject of the Customer Inquiry.

​
sellerId
integer<int64>
required

The seller which initiated Customer Inquiry.

​
warehouseId
integer<int64>
required

The warehouse associated to the Customer Inquiry.

​
topic
enum<string>

The topic of the Customer Inquiry.

Available options:
ONBOARDING,
FULFILMENT,
SERVICE,
ACCOUNTING,
TECH_IT,
MISCELLANEOUS_OTHER,
REPORTS
​
category
enum<string>

The category of the Customer Inquiry.

Available options:
INBOUND,
PICKING_AND_PACKING,
SHIPMENT_AND_OUTBOUND,
ARTICLES_ITEMS_IN_ORDER,
DAMAGES,
RETURNS,
STOCK_DISCREPANCIES,
CARRIER_PICKUPS,
TRACKING_NUMBERS,
MISCELLANEOUS_OTHER_FULFILLMENT,
CARRIERS,
INVESTIGATIONS,
ACCOUNT_DETAILS_CHANGES,
MAPPING_BUNDLES_FULFILMENT_PLANS,
MISCELLANEOUS_OTHER_SERVICE,
KEY_ACCOUNTS,
NEW_SHOP,
INVOICE_ENQUIRIES,
REFUNDS_CREDIT_NOTES,
SERVICE_REPORT_ENQUIRIES,
SURCHARGES,
INSURANCE_CUSTOMS,
DUNNING,
CARRIER_RELATED_CHARGES,
CUSTOMS,
ONBOARDING_FEE,
DOUBLE_CHARGES_TRANSFERS,
PAYMENT_METHODS,
SEPA,
PAYMENT_CONFIRMATIONS,
SPECIAL_REQUESTS,
MISCELLANEOUS_OTHER_ACCOUNTING,
SYSTEM_ERRORS,
SHOP_INTEGRATION,
ADDING_USERS,
CHANGES_IN_CONNECTOR_ACCOUNT,
API_KEY_ROTATION,
MISCELLANEOUS_OTHER_TECH_IT,
SALES_ENQUIRY,
TRANSPORT_ENQUIRY,
ACCOUNT_DETAILS_CHANGE,
MAPPING_BUNDLE_FULFILMENT_PLAN,
CONTACTED_SALES_INSTEAD_OF_SERVICE,
KEY_ACCOUNT,
MISCELLANEOUS_OTHER,
ONBOARDING_SELF_SIGNUP,
OTHER_ONBOARDING_ISSUES,
ARTICLE_WEIGHT_REPORT,
CARTONAGE_REPORT,
RETURNS_REPORT,
BUNDLE_REPORT
​
subCategory
enum<string>

The sub category of the Customer Inquiry.

Available options:
FULFILMENT_WAREHOUSE,
INSURANCE,
CUSTOMS,
LOST_ITEMS,
DAMAGES,
CARRIER_DISPUTES,
MISCELLANEOUS_OTHER,
SHIPPING_PRICES,
OTHER_CHARGES
​
parentInquiryId
integer<int64>

The Customer Inquiry on which this Customer Inquiry is based.
This field is optional.

​
metaInfo
object

Additional information for the Customer Inquiry.
This field is optional.

​
messages
object[]

Message content

​
id
integer<int64>

The unique identifier for the id

​
created
string<date-time>

Timestamp when the item was created

​
status
enum<string>

The current status of the item

Available options:
WITH_YOU,
WITH_LOGSTA,
RESOLVED
​
caseNumber
string

Number value

​
resolvedAt
string<date-time>

The resolved at timestamp

​
currentRating
number<float>

The current rating numeric value

​
resolvedBy
enum<string>

The resolved by. Possible values: LOGSTA, CLIENT

Available options:
LOGSTA,
CLIENT