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GET
List customer inquiries

Authorizations

Authorization
string
header
required

Access token from POST /v2/oauth2/token, requested with an API credential. See https://api-docs.quivo.co/api-reference/authentication.

Query Parameters

query
string

Elasticsearch query string: field:value, joined with AND by default; AND/OR/NOT in upper case; quotes around values with spaces, / or :; * wildcards; ranges like created:[2026-10-01 TO 2026-10-31] or created:>=now-7d; exists:field. A condition on a wrong field name matches nothing and gives no error, so OR still returns the other matches and NOT drops nothing, which widens the result. Guide: https://api-docs.quivo.co/docs/quivo-guides/using-queries. Fields include: status (WITH_YOU, WITH_LOGSTA, RESOLVED), category, subCategory, topic, subject, caseNumber, sellerId, warehouseId, created, resolvedAt. Examples: status:WITH_YOU AND category:INBOUND.

sort
string

Optional sorting criteria for the results. Format is typically 'field:direction' (e.g., 'created:desc').

page
integer<int64>

The page number to retrieve when using offset-based pagination. Ignored if 'searchAfter' is provided.

searchAfter
string

Used for cursor-based pagination. Pass the 'sort' key value from the last item of the previous page to retrieve the next set of results efficiently. Overrides 'page'.

pageSize
integer<int64>

The maximum number of items to return per page. Used for both offset and cursor-based pagination.

Response

Returns an array of customer inquiry summaries with status and inquiry details.

subject
string
required

The subject of the Customer Inquiry.

sellerId
integer<int64>
required

The seller which initiated Customer Inquiry.

warehouseId
integer<int64>
required

The warehouse associated to the Customer Inquiry.

topic
enum<string>

The topic of the Customer Inquiry.

Available options:
ONBOARDING,
FULFILMENT,
SERVICE,
ACCOUNTING,
TECH_IT,
MISCELLANEOUS_OTHER,
REPORTS
category
enum<string>

The category of the Customer Inquiry.

Available options:
INBOUND,
PICKING_AND_PACKING,
SHIPMENT_AND_OUTBOUND,
ARTICLES_ITEMS_IN_ORDER,
DAMAGES,
RETURNS,
STOCK_DISCREPANCIES,
CARRIER_PICKUPS,
TRACKING_NUMBERS,
MISCELLANEOUS_OTHER_FULFILLMENT,
CARRIERS,
INVESTIGATIONS,
ACCOUNT_DETAILS_CHANGES,
MAPPING_BUNDLES_FULFILMENT_PLANS,
MISCELLANEOUS_OTHER_SERVICE,
KEY_ACCOUNTS,
NEW_SHOP,
INVOICE_ENQUIRIES,
REFUNDS_CREDIT_NOTES,
SERVICE_REPORT_ENQUIRIES,
SURCHARGES,
INSURANCE_CUSTOMS,
DUNNING,
CARRIER_RELATED_CHARGES,
CUSTOMS,
ONBOARDING_FEE,
DOUBLE_CHARGES_TRANSFERS,
PAYMENT_METHODS,
SEPA,
PAYMENT_CONFIRMATIONS,
SPECIAL_REQUESTS,
MISCELLANEOUS_OTHER_ACCOUNTING,
SYSTEM_ERRORS,
SHOP_INTEGRATION,
ADDING_USERS,
CHANGES_IN_CONNECTOR_ACCOUNT,
API_KEY_ROTATION,
MISCELLANEOUS_OTHER_TECH_IT,
SALES_ENQUIRY,
TRANSPORT_ENQUIRY,
ACCOUNT_DETAILS_CHANGE,
MAPPING_BUNDLE_FULFILMENT_PLAN,
CONTACTED_SALES_INSTEAD_OF_SERVICE,
KEY_ACCOUNT,
MISCELLANEOUS_OTHER,
ONBOARDING_SELF_SIGNUP,
OTHER_ONBOARDING_ISSUES,
ARTICLE_WEIGHT_REPORT,
CARTONAGE_REPORT,
RETURNS_REPORT,
BUNDLE_REPORT
subCategory
enum<string>

The sub category of the Customer Inquiry.

Available options:
FULFILMENT_WAREHOUSE,
INSURANCE,
CUSTOMS,
LOST_ITEMS,
DAMAGES,
CARRIER_DISPUTES,
MISCELLANEOUS_OTHER,
SHIPPING_PRICES,
OTHER_CHARGES
id
integer<int64>

The unique identifier for the id

status
enum<string>

The current status of the item

Available options:
WITH_YOU,
WITH_LOGSTA,
RESOLVED
created
string<date-time>

Timestamp when the item was created

resolvedAt
string<date-time>

The resolved at timestamp

resolvedBy
enum<string>

The resolved by. Possible values: LOGSTA, CLIENT

Available options:
LOGSTA,
CLIENT
username
string

The name of the user

userEmail
string

Email address

sort
object

The