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POST
/
customerInquiries
/
{customerInquiryId}
/
ratings
Submit request
curl --request POST \
  --url https://api.quivo.co/customerInquiries/{customerInquiryId}/ratings \
  --header 'Content-Type: application/json' \
  --data '
{
  "rating": 123,
  "ratingMessage": "<string>"
}
'
{
  "subject": "<string>",
  "sellerId": 123,
  "warehouseId": 123,
  "topic": "ONBOARDING",
  "category": "INBOUND",
  "subCategory": "FULFILMENT_WAREHOUSE",
  "parentInquiryId": 123,
  "metaInfo": {},
  "messages": [
    {
      "category": "RATING_MESSAGE",
      "created": "2023-11-07T05:31:56Z",
      "postedAt": "2023-11-07T05:31:56Z",
      "userEmail": "<string>",
      "username": "<string>",
      "fullName": "<string>",
      "metaInfo": {},
      "attachments": [
        {
          "uuid": "<string>",
          "url": {
            "link": "<string>"
          },
          "filename": "<string>"
        }
      ],
      "message": "<string>"
    }
  ],
  "id": 123,
  "created": "2023-11-07T05:31:56Z",
  "status": "WITH_YOU",
  "caseNumber": "<string>",
  "resolvedAt": "2023-11-07T05:31:56Z",
  "currentRating": 123,
  "resolvedBy": "LOGSTA"
}

Path Parameters

​
customerInquiryId
integer<int64>
required

The unique identifier for a customer inquiry or support ticket.

Body

application/json

Request body data for Submit request

Request payload for submitting a rating or feedback for a customer inquiry. Contains rating score and optional comment text.

​
rating
number<float>

The rating numeric value

​
ratingMessage
string

Message content

Response

Returns confirmation of the rating submission.

Complete customer inquiry or support ticket information. Contains inquiry details, messages, attachments, ratings, and status.

​
subject
string
required

The subject of the Customer Inquiry.

​
sellerId
integer<int64>
required

The seller which initiated Customer Inquiry.

​
warehouseId
integer<int64>
required

The warehouse associated to the Customer Inquiry.

​
topic
enum<string>

The topic of the Customer Inquiry.

Available options:
ONBOARDING,
FULFILMENT,
SERVICE,
ACCOUNTING,
TECH_IT,
MISCELLANEOUS_OTHER,
REPORTS
​
category
enum<string>

The category of the Customer Inquiry.

Available options:
INBOUND,
PICKING_AND_PACKING,
SHIPMENT_AND_OUTBOUND,
ARTICLES_ITEMS_IN_ORDER,
DAMAGES,
RETURNS,
STOCK_DISCREPANCIES,
CARRIER_PICKUPS,
TRACKING_NUMBERS,
MISCELLANEOUS_OTHER_FULFILLMENT,
CARRIERS,
INVESTIGATIONS,
ACCOUNT_DETAILS_CHANGES,
MAPPING_BUNDLES_FULFILMENT_PLANS,
MISCELLANEOUS_OTHER_SERVICE,
KEY_ACCOUNTS,
NEW_SHOP,
INVOICE_ENQUIRIES,
REFUNDS_CREDIT_NOTES,
SERVICE_REPORT_ENQUIRIES,
SURCHARGES,
INSURANCE_CUSTOMS,
DUNNING,
CARRIER_RELATED_CHARGES,
CUSTOMS,
ONBOARDING_FEE,
DOUBLE_CHARGES_TRANSFERS,
PAYMENT_METHODS,
SEPA,
PAYMENT_CONFIRMATIONS,
SPECIAL_REQUESTS,
MISCELLANEOUS_OTHER_ACCOUNTING,
SYSTEM_ERRORS,
SHOP_INTEGRATION,
ADDING_USERS,
CHANGES_IN_CONNECTOR_ACCOUNT,
API_KEY_ROTATION,
MISCELLANEOUS_OTHER_TECH_IT,
SALES_ENQUIRY,
TRANSPORT_ENQUIRY,
ACCOUNT_DETAILS_CHANGE,
MAPPING_BUNDLE_FULFILMENT_PLAN,
CONTACTED_SALES_INSTEAD_OF_SERVICE,
KEY_ACCOUNT,
MISCELLANEOUS_OTHER,
ONBOARDING_SELF_SIGNUP,
OTHER_ONBOARDING_ISSUES,
ARTICLE_WEIGHT_REPORT,
CARTONAGE_REPORT,
RETURNS_REPORT,
BUNDLE_REPORT
​
subCategory
enum<string>

The sub category of the Customer Inquiry.

Available options:
FULFILMENT_WAREHOUSE,
INSURANCE,
CUSTOMS,
LOST_ITEMS,
DAMAGES,
CARRIER_DISPUTES,
MISCELLANEOUS_OTHER,
SHIPPING_PRICES,
OTHER_CHARGES
​
parentInquiryId
integer<int64>

The Customer Inquiry on which this Customer Inquiry is based.
This field is optional.

​
metaInfo
object

Additional information for the Customer Inquiry.
This field is optional.

​
messages
object[]

Message content

​
id
integer<int64>

The unique identifier for the id

​
created
string<date-time>

Timestamp when the item was created

​
status
enum<string>

The current status of the item

Available options:
WITH_YOU,
WITH_LOGSTA,
RESOLVED
​
caseNumber
string

Number value

​
resolvedAt
string<date-time>

The resolved at timestamp

​
currentRating
number<float>

The current rating numeric value

​
resolvedBy
enum<string>

The resolved by. Possible values: LOGSTA, CLIENT

Available options:
LOGSTA,
CLIENT